Refund and cancellation policy
Last updated 9 November 2026
| What you bought | Refund |
|---|---|
| Free report | Nothing to refund. |
| DIY kit | Full refund until we email you the kit. None after it has been emailed, because the documents are yours from then on. |
| Done for you | Full refund until we share your documents with you or publish them on your website. None after that. |
| Yearly care | Cancel any time before the renewal date and you won't be charged again. A year that has already started is not refunded. |
If we can't do what you paid for
If we can't complete your order (for example, your website can't be set up the way your plan describes), we refund you in full.
How to ask
Write to hello@anupalan.autoprens.com with your order number (it starts with ANP-). We confirm within two working days. Approved refunds go back to the way you paid, through Razorpay, and usually reach you within 5–7 working days.
Cancelling yearly care
Use the cancel link in your yearly care emails, or write to us. Razorpay sends a notice before each yearly charge, so you always have time to cancel.